Q. What are outgoing requests?

Outgoing requests are requests that you have sent out to your suppliers. On the dashboard, you can see three statuses. “To be reviewed,” “No progress,” and “Unresolved messages.”  
 
To be reviewed stands for the requests that your suppliers have answered. This is an action point for you, it is important to review the information/documents that your suppliers have shared with you.

No Progress requests stand for requests that were sent out and have not been answered before their due date. So, in the example below, the two bottom requests will go in the ‘no progress’ state if the supplier does not reply to the request before April 13th. 

 

We will show you the number of ‘no progress’ requests because this is important  for you to find out why your suppliers are not responding to your requests.

Further down you can find an explanation on what to do if your request has the 'no progress' status.

Unresolved messages are messages you have received from your supplier that you have not responded to yet. It could be that your supplier has a question or a remark with regard to their document request.

.....Q. I have several document requests with the ‘no progress’ status. What should I do?

‘No progress’ requests stand for requests that were sent out and have not been answered before their due date. So, in the example below, the two bottom requests will go in the ‘no progress’ state if the supplier does not reply to the request before April 13th. 

 

 
First, it is good to find out why these suppliers are not responding to your requests. 

Check ‘hindered’ e-mails. Perhaps they are not receiving the requests. Go to the outgoing requests page and filter on ‘email status: hindered/spam reported/unsubscribed’. Now you see all your suppliers that have not been receiving your request e-mails. If you hover over the e-mail status, you see a more detailed reason and solution to the issue. If contact details are wrong, you need to change them within the organisation, otherwise the request to the organisation will never go out.

Reach out to them to personally discuss why they are not responding.

After you have updated/informed your suppliers of the importance of the document requests, you can cancel all document requests in the ‘no progress’ status, and then with the automatic document requests, at 00:00, new document requests will be sent out. We want to cancel the document requests because we want to create new/fresh requests. In the meantime, it might have happened that the document that you requested before is already in your account (manually added) and therefore the request is not necessary anymore. Therefore, we want to create new requests. 
 
To cancel all document requests in the "no progress" status, go to the ‘outgoing requests’ page and filter on document request status ‘no progress.’ Then select them all and click on ‘Cancel request.’