E-mail Statuses explained

If a supplier has not answered your request yet, the email statuses can help you understand why. Please find in the following the different email statuses and what to do when they occur.

Email Status	What does it mean?	How do I act on it?
Hindered	Email has either been blocked, dropped or bounced	Check if email spelling is correct and the email adress is up to date
Spam reported	Recipient has marked the email as spam	Please reach out to them and ask them to move the [e-mail] email adress to their inbox folder.
On its way	Email is being sent	Wait a few minutes and make sure your internet connection is stable.
Unsubscribed	Receiver has unsubscribed from request email and will not receive further requests.	Please reach out to your supplier and ask them to contact us via [e-mail].
Delivered	Email has been delivered (to inbox, junk or spam folder)	If you do not receive a response on time, make sure the email was not received in their spam or junk folder and reach out to your supplier.
Email opened	Receiver opened email	Make sure the status changes to 'request opened' and the email reminder is set in your settings if the status does not change. The system will then automatically send your supplier an email before your requested document expires.
Request opened	Receiver opened your request (link in email)	Wait for their response. Make sure the email reminder is set.