Requests

Outgoing requests

On this page, you can find all the requests that have been sent out to your suppliers. The overview shows you basic information like who is the document provider, what organisation the document is about and what is the due date of the request. It is also possible to customize what you see here by using ‘FILTERS’ and ‘COLUMNS’.

A request will always have a certain status. It is also possible to customize what statuses you see here by using ‘FILTERS’. Let's go over the statuses one by one:

Status Types:

Request status	What it means	What to do
Pending	This request has been sent out, but the document provider has not opened the request yet.	Wait for the status to change. Other available actions: Resend request email Cancel request Extend due date
In progress	The supplier has opened the request (and potentially started uploading some requested information).	Wait for completion. Other available actions: Resend request email Cancel request Extend due date
To be reviewed	The document provider has uploaded documents for you to review.	Review by accepting or declining each document. If wrong or not all documents were submitted, you can decline and: (1) ‘Ask for update’: you can add a message to explain what is missing, or (2) ‘set to done’: the next day a new request will be generated from the system for all missing/declined documents
Done	The request is fulfilled. You have reviewed and accepted all documents that are now available.	Your request is complete.
No progress	Requests go into this state after the expiration date has been reached and no documents have been uploaded. Request with this status will not trigger any reminders to be sent out.	Either ‘cancel request’ and the system will send out a new one or ‘extend due date’ and the supplier will receive an email about the extension.
Cancelled	You have cancelled this request before the supplier had opened/finished it.	After 00:00 the system will send out a new request.

After cancelling the requests, at 00:00 the system will again check if the documents are available. If not, a new request will be sent out.

Incoming requests

On this page, you can find document requests that have been sent to you by other SCA users. On this page, you can see who is requesting documents, what organisation they are requesting documents, and what documents they are looking for.

To answer the request, click on the blue text right under “Request title”, highlighted in the image below.

Click here to see how to reply to the incoming requests.

If you want to know more about the status of incoming requests, they are the same as for outgoing requests.