Q. I have several document requests with the ‘no progress’ status. What should I do?

‘No progress’ requests stand for requests that were sent out and have not been answered before their due date. So, in the example below, the two bottom requests will go in the ‘no progress’ state if the supplier does not reply to the request before April 13th. 

 

We will show you the number of ‘no progress’ requests because this is another action point for you to find out how these suppliers are not responding to your requests. 
 
First, it is good to find out how these suppliers are not responding to your requests. 

Check ‘hindered’ e-mails. Perhaps they are not receiving the requests. Go to the outgoing requests page and filter on ‘email status: hindered/spam reported/unsubscribed’. Now you see all your suppliers that have not been receiving your request e-mails. If you hover over the e-mail status, you see a more detailed reason and solution to the issue. Do change all the wrong contact details, otherwise, they will never receive your requests. 

Reach out to them to personally discuss why they are not responding.

After you have updated/informed your suppliers of the importance of the document requests, you can cancel all document requests in the ‘no progress’ status, and then with the automatic document requests, at 00:00, new document requests will be sent out. We want you to cancel the document requests because we want to create new/fresh requests. In the meantime, it might have happened that the document that you requested before is already in your account (manually added) and therefore the request is not necessary anymore. Therefore, we want to create new requests. 
 
To cancel all document requests in the "no progress" status, go to the ‘outgoing requests’ page and filter on document request status ‘no progress.’ Then select them all and click on ‘Cancel request.’

Here is a more coherent table of what the statues entail and what to do about them:

Status Types:

Request status	What it means	What to do
Done	The request is fulfilled. You have reviewed and accepted all documents that now are available.	Your request is complete.
To be reviewed	The document provider has uploaded documents for you to review.	Review by accepting or declining each document. If wrong or not all documents were submitted, you can decline and: (1) ‘Ask for update’: you can add a message to explain what is missing, or (2) ‘set to done’: the next day a new request will be generated from the system for all missing documents
Pending	This request has been sent out, but the document provider has not opened the request yet.	Wait for the status to change. Other available actions: Resend request email Cancel request Extend due date
In progress	The supplier has opened the request (and potentially started uploading some requested information).	Wait for completion. Other available actions: Resend request email Cancel request Extend due date
No progress	Requests go into this state after the expiration date has been reached and no documents have been uploaded. Request with this status will not trigger any reminders to be sent out.	Either ‘cancel request’ and the system will send out a new one or ‘extend due date’ and the supplier will receive an email about the extension.
Cancelled	You have cancelled this request before the supplier had opened/finished it.	After 00:00 the system will send out a new request.

After cancelling the requests, at 00:00 the system will again check if the documents are available. If not, a new request will be sent out.

It is also possible to customize what you see here by using ‘FILTERS’ and ‘COLUMNS’.