4. Requests

Requests are emails that are sent out to your suppliers to request certain documents that are about to expire. In the requests tab you will find a page containing your outgoing requests and incoming requests.

In your outgoing requests, you can find all the requests that have been sent out to your suppliers manually and automatically based on your requirements.

The overview shows you basic information: the document provider, what organisation the document is about or the due date of the request. You can adjust the columns by clicking on “columns” on the top right.

A request will always have a certain status: done, cancelled, to be reviewed, pending, in progress or no progress. This indicates what kind of action needs to be taken by you. 

Request status	What it means	What to do
Done	Request is fulfilled. You have reviewed and accepted all documents that are now available.	Your request is complete.
To be reviewed	The document provider has uploaded documents for you to review.	Review by accepting or declining each document. If wrong or not all documents were submitted, you can decline and: (1) ‘ask for update’: you can add a message to explain what is missing, or (2) ‘set to done’: the next day a new request will be generated from the system for all missing documents
Pending	This request has been sent out, but the document provider has not opened the request yet.	Wait for status to change. Other available actions: Resend request email Cancel request Extend due date
In progress	Supplier has opened the request (and potentially started uploading some requested information).	Wait for completion. Other available actions: Resend request email Cancel request Extend due date
No progress	Requests go into this state after the expiration date has been reached and no documents have been uploaded. Request with this status will not trigger any reminders to be sent out.	Either ‘cancel request’ and the system will send out a new one or ‘extend due date’ and the supplier will receive an email about the extension.
Cancelled	You have cancelled this request before the supplier had opened/finished it.	If the requirement is still not fulfilled, a new request will automatically be sent out at midnight.

If a supplier has not answered to your request yet, the email statuses can help you understand why. Find more information on the email status in Helpful tips.

In your incoming requests, you can see all requests that were sent to you from other Agriplace users concering documents about you or your suppliers. They contain the same statuses as outgoing requests. You can find a guideline on how to fill out these requests here.