F.A.Q.

Introduction

• Q. How do I create an account for Supply Chain Approval?
• Q. How do I add a user to Agriplace Supply Chain Approval?
• Q. How do I best inform my clients when I start requesting documents through Agriplace?

Organisation Import

• How do I add Organisations to my account?

Dashboard

• Q. What determines the number of missing, expired, or expiring soon I see on the dashboard under all requirements?
• Q. Is there a way to personalize the Dashboard?
• Q. What are outgoing requests?
• Q. I have several document requests with the ‘no progress’ status. What should I do?
• Q. What are “incoming document requests”?
• Q. What happens to the dashboard if I suspend a requirement for a specific supplier?

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Compliance Overview

• Q. What is the Compliance Overview for?
• Q. How can I change the category’s shown in that Compliance Overview page?
• Q. How do I know which documents are missing? The compliance overview just shows me “missing” for the requirement rules.
• Q. When I look at the ‘compliance overview – required documents’, I see a lot of dashes. What do these signify?

Organisation

• Q: How do i connect my Agriplace account to the Traces database?
• Q. How do I delete an organisation in SCA?
• Q. What is the difference between archiving and blocking?
• Q. Can I add/delete multiple TAGS for organisations in bulk?
• Q. How come I do not see the GLOBALG.A.P. status of a supplier?
• Q. How can I search by my company's ERP system numbers?

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Requests

• Q: How do i fill in a sub-supplier intake sent by my client?
• Q. I activated the automatic document requests. When will the first request be sent out?
• Q. I am requesting several documents from different requirement rules. Will the supplier receive mountains of requests and notifications now?
• Q. Why are there multiple requests for the same requirement rule?
• Q. Can I change the standard text that is sent by system generated automatic document requests?
• Q. Can I change the title of a request?

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Documents

• Q. How do I search for documents per document type?
• Q. What do I put in the field “About”?
• Q. Where do I see an oversight of all the documents I shared via email?

Requirements

• Q. What is a Nice-to-have requirement?
• Q. How can I set up a requirement rule just to get client insights and see that on the dashboard graph?
• Q. How do I make a new requirement?
• Q. Why are my suppliers’ receiving requests for previously set “nice to have” documents?
• Q. When somebody replies to the request saying that they no longer work with the supplier what should I do?
• Q. I want to send out a nice to have requirement. But it’s not going through… What could be the problem?

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Einstellungen

• Q. I want to get reminders when an active requirement is about to expire. Is that possible?

Products portfolio

• How do I set up my product portfolio?

General tips/questions

• Q: Why is my request suspended until one week after the expiry date?
• Q. How come I do not see the GLOBAL G.A.P. status of a supplier?
• Q. How do I check the GLOBALG.A.P. status of a supplier?
• Q. I have a GLOBALG.A.P. Bookmarking connection. Where can I add it?
• Q. How do I set up a 2 Factor Authentication (2FA)
• Q. We have a document that we want to share with our suppliers. We are not demanding a response from them, just for their information. How do I do that?

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